OUR AIMS AND VALUES
We have clear objectives and sound values about care.
Extra Help Care believes that for services to be effective, they should be based on sound values and principles and an understanding of the fundamental and individual needs of citizens.
Our aims and objectives
- To deliver person-centred and individualised care.
- To deliver a service of the highest quality that will improve and sustain the citizen’s overall quality of life.
- To ensure that the service is delivered flexibly, attentively and in a non-discriminatory fashion while respecting each citizen’s right to independence, privacy, dignity, fulfilment, and the right to make informed choices and take risks.
- To ensure that each citizen’s needs and values are respected in matters of religion, culture, race or ethnic origin, sexuality and sexual orientation, political, affiliation, marital status, parenthood and disabilities or impairments.
- To match care workers as closely as possible with the citizen and respect the need to change the care worker in the event of subsequent non-compatibility.
- To manage the care service efficiently and effectively.
- To involve citizens, families and carers in the provision, management and development of services, which will be monitored regularly as part of the quality assurance framework ensuring that the service is run in the best interests of our citizens.
Our values and principles of care
Privacy
The rights of individuals should be respected, valued, undisturbed and be free from intrusion or public attention into their affairs when required. This is considered in the formulation of care plans, and will only be overridden in exceptional circumstances, and with the knowledge of the citizen or their advocate.
Confidentiality
Citizen’s confidentiality is, wherever possible, maintained. On some occasions, it will be seen obligatory, for the benefit of the citizen or others to share personal information with other professionals or organisations. Where possible, citizens are consulted, and their views are considered.
Dignity
All individuals, whatever their circumstances, have the right to be treated with dignity and respect.
Anti-discrimination
Many citizens, because of their circumstances, such as age, disability, gender, marital status, sexual orientation, culture, religion or nationality, may find themselves in situations in which discrimination may occur. Wherever possible, Extra Help Care Ltd designs its services and delivery to promote equality and counteract discrimination where it arises.
Communication
Citizens have the right to be heard and to be fully informed on all aspects of their care. Methods of communication should be appropriate to the abilities and experiences of each individual and are tailored to each set of circumstances.
Independence
Citizens are enabled to act independently. Services are aimed at maximising the individual’s capacity for self-care and mobility.
Risk-Taking
All citizens are entitled to make decisions about their daily lives and activities. This may, from time to time, result in a conflict between ensuring safety and maximising independence. Citizens will be supported in their decisions to take reasonable risks.
Fulfilment
Every individual, whatever their circumstances, has the potential for development, and the right to hold personal aspirations. Within the boundaries set by legislation and professional health and social care ethics, citizens are encouraged in achieving their personal goals.
Rights
The rights of citizenship are safeguarded for all citizens. Work should be conducted in a manner that facilitates empowerment and makes appropriate use of advocacy.
Responsibilities
Citizens are expected to accept appropriate responsibilities, considering their abilities and circumstances. These may include having due regard for others, for property or for participation in care plans.
Choice
Services are designed to be accessible and flexible, promoting ordinary lifestyles based upon the citizen’s own choices. Individual choice is promoted, within the limits imposed by service constraints.
Carer Support
The value of the contribution of carer and family support is fully recognised. The needs of carers providing, or intending to provide, regular or substantial care is, where requested, assessed independently of the needs of the citizen.
Personal Care
Assisting with eating, showering, dressing, toileting and grooming.
Respite Care
Short-term relief for primary caregivers, giving them time to rest.
Companionship Care
Designed for individuals who may be at risk of loneliness.
Day & Night Care
We are here for you or a loved one through the day and night.